Privacy Policy

Latitude Champéry (hereinafter "we") is committed to protecting your privacy. This Privacy Policy describes Latitude Champéry 1886's practices regarding information collected from users who access our website at [property website] ("Site"), or who otherwise share personal information with us. The policy also contains information about cookies. The following policies are intended to protect your privacy and ensure that your personal information is treated securely and responsibly. We encourage you to periodically review this policy to stay informed of our most recent privacy practices.

Privacy Statement

Information we collect

We collect two types of data and information from users: Non-Personal Information. The first type of information is unidentified and non-identifiable information, which may be made available or collected through your use of the Site. We are not aware of the identity of any user from whom the non-personal information was collected. The non-personal information collected may include aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g., your device's browser and operating system type, language preference, access time, etc.) in order to improve the functionality of our Site. We may also collect information about your activity on the Site (e.g., pages viewed, online navigation, clicks, actions, etc.). Personal Information. The second type of information is individually identifiable information, which is information that identifies an individual or can, with reasonable effort, identify an individual. This information includes: Device Information: We collect personal information from your device. This information includes geolocation data, IP address, unique identifiers (e.g., MAC address and UUID), and other information related to your activity on the Site.

Registration Information: When you sign up for a newsletter on our Site, you will be asked to provide us with certain details such as: full name and email address. Contact Information: When you fill out the “Contact Us” form on our Site, you will be asked to provide us with certain details such as: full name, telephone number and email address.

Booking Information: When making an online booking through our booking engine, you will be asked to provide us with certain details such as: full name, contact details, demographic information, payment information.

We receive your personal information from various sources:

When you voluntarily provide us with your personal information by filling out the form or making an online reservation;
When you use or access our Site in connection with your use of our services;
From third-party providers, services and public registries (e.g., traffic analysis providers).

Use of Information

We use the information collected to:

Maintain internal records;
Send you notifications about our services, provide you with technical information and respond to any customer service issues you may have;
Periodically send promotional emails about new products, special offers or other information we think you may find interesting;
Serve you advertisements when you use our Site (see more under “Advertisements”);
Market our products (see more under “Marketing”);
Personalize the Site according to your interests;
Conduct statistical and analytical analyses, intended to improve the Site.

We may use third-party advertising technology to serve ads when you access the Site. This technology uses your information about your use of the Services to serve ads to you (by placing third-party cookies on your web browser).

Marketing

We may use your personal information, such as your name, email address, phone number, etc., ourselves or through our third-party contractors for the purpose of providing you with promotional materials regarding our services, which we believe may be of interest to you.

Out of respect for your right to privacy, we provide you with ways to opt out of receiving further marketing offers from us in these marketing materials. If you opt out, we will remove your email address or phone number from our marketing mailing lists.

Please note that even if you have opted out of receiving marketing emails from us, we may send you other types of important email communications without offering you the opportunity to opt out. These may include customer service announcements or administrative notices.

Sharing information

We do not rent, sell, or share user information with third parties except as described in this Privacy Policy. We may share your personal information in a limited number of circumstances, including: Third-party service providers: We share personal information with third parties involved in the process of providing services. These third parties are only authorized to use your personal information for the purposes for which it was provided and may not disclose it to any other third party except on our express instruction and in accordance with this Privacy Policy. Legal and regulatory authorities: We may share your personal information with legal and regulatory authorities or other third parties, when required to do so by law, when necessary to allow us to exercise our legal rights, to comply with our legal obligations, or when necessary to take action regarding illegal activities or to protect the safety of any person.

Business Transitions: If all or part of our business is sold, merged, or otherwise transferred, we may transfer your personal information as part of that transition. We may also transfer your personal data to the owners of the hotels we manage.

User Rights

You can ask:

Receive confirmation of whether or not your personal information is being processed, and access your stored personal information, as well as additional information.
Receive a copy of the personal information you voluntarily provide to us in a structured, commonly used and machine-readable format.
Request rectification of your personal information under our control.
Request erasure of your personal information.
Object to the processing of your personal information by us.
Request restriction of processing of your personal information by us.
File a complaint with a supervisory authority. However, please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements.

Conservation

We will retain your personal information for as long as necessary to provide our services, and for as long as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined by considering the type of information collected and the purpose for which it is collected, taking into account the requirements applicable to the situation, and the need to destroy outdated and unused information as soon as possible. In accordance with applicable regulations, we will retain records containing customer personal data, account opening documents, communications, and any other information required by applicable laws and regulations. We may rectify, supplement, or delete incomplete or inaccurate information at any time and at our sole discretion.

Security

We take great care in implementing and maintaining the security of the Site and your information. We employ industry-standard procedures and policies to ensure the security of the information we collect and maintain, and to prevent unauthorized use of that information, and we require any third parties to comply with similar security requirements, in accordance with this Privacy Policy. Although we take reasonable steps to protect information, we cannot be responsible for the actions of those who gain unauthorized access to or abuse our Site, and we make no warranty, express, implied, or otherwise, that we will prevent such access.

Cookie Statement

Definition of Cookies A cookie is a small piece of information that is sent to your browser when you visit a website and placed on the hard drive of your device (computer, tablet, or smartphone). Cookies are very useful and can be used for a variety of purposes. These purposes include allowing you to navigate between pages efficiently, automatically enabling certain features, remembering your preferences, and making the interaction between you and our Services faster and easier. Cookies are also used to ensure that the advertisements you see are relevant to you and your interests and to compile statistical data about your use of our Services.

Types of cookies The Site uses the following types of cookies:

“session cookies” which are stored temporarily during a browsing session to enable normal use of the system and are deleted from your device when the browser is closed;
“persistent cookies” which are only read by the Site, stored on your computer for a fixed period and are not deleted when the browser is closed. These cookies are used when we need to know who you are for repeat visits, for example to allow us to store your preferences for the next login;
“third-party cookies” which are set by other online services that run content on the page you are viewing, for example by third-party analytics companies that monitor and analyze our web access. Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

We also use a tool called "Google Analytics" to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, the pages they visit when they do so, etc. We use the information we obtain from Google Analytics only to improve our Site and our services. Google Analytics collects the IP address assigned to you on the date you visit the sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google's ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

Withdrawal of consent

You can withdraw your consent at any time by setting your browser to disable cookies or to delete all cookies from your browser by following the instructions in your device preferences. However, if you choose to disable cookies, some features of our Site may not function properly and your online experience may be limited.

Additional Information

We reserve the right to periodically modify or revise the Privacy Policy; material changes will take effect immediately upon posting the revised Privacy Policy. The most recent revision will be indicated in the "Last Modified" section. Your continued use of the Site, following notification of such changes on our website, constitutes your acknowledgment and consent to such changes to the Privacy Policy and your agreement to be bound by the terms of such changes.

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at raphael.waterschoot@drbimmo.ch.

Last modified: March 2025