General Conditions

General Conditions (GCS)

Latitude Champéry – Hôtel et Chalets de Montagne, Champéry, Switzerland


Reservation and Confirmation


Reservations can be made via our website, by phone, or by email. A reservation is considered confirmed only after full payment for the stay has been received.


Payment Methods
We accept credit cards (Visa, MasterCard) and bank transfers.


Rates and Taxes
Displayed rates include 3.8% VAT. The tourist tax (CHF 3.00 per adult and CHF 1.50 per child per night) as well as cleaning fees will be added at the time of final payment.


Cancellation and Modification Policy


Cancellation Conditions:

  • Up to 30 days before arrival: free cancellation
  • Between 29 and 15 days before arrival: 50% of the total amount will be charged
  • Between 14 and 7 days before arrival: 75% of the total amount will be charged
  • Less than 7 days before arrival or no-show: 100% of the total amount will be charged


Reservation Modification
Modifications are allowed up to 7 days before arrival, subject to availability. Fees may apply.

Check-in and Check-out

  • Check-in time: From 4:00 PM.
  • Check-out time: Before 10:00 AM.
  • A late check-out may be granted subject to availability, with an additional charge equivalent to 50% of the nightly rate.


House Rules and Safety


Important Notice

Due to the tragic events that occurred in Crans-Montana at the beginning of the year and pending clear official guidelines on this matter, we kindly ask you not to use the stove or the fireplace available in the apartment. This precautionary measure is taken to ensure your safety and that of the building.


Behavior
Guests are expected to respect the premises and the peace of other residents by avoiding any noise disturbances.


Access to Facilities
The spa, sauna, and cinema room are reserved exclusively for guests staying in selected apartments at Dents Blanches and Chalet Chavanette.


No Smoking
Smoking is strictly prohibited in the rooms, chalets, and indoor common areas. Designated smoking areas are available outside.


Pets
Pets are welcome, subject to an additional fee to cover extra cleaning and normal wear and tear. We kindly ask pet owners to ensure their animals do not cause any disturbance, particularly regarding noise, cleanliness, or behavior, in order to respect the peace and comfort of the neighborhood.  No accessories (bowls, food) are provided.


Liability and Valuables

 Deposit
A credit card is required to guarantee the reservation. In the case of payment by bank transfer, a credit card will still be required as a guarantee. A deposit may be charged and will be refunded after inspection of the premises.


Personal Belongings
Latitude Champéry accepts no responsibility in case of loss, theft, or damage to personal belongings, except for items placed in the safes provided during the stay.


Use of Facilities
Guests are responsible for any damage caused to the facilities. A condition report is systematically carried out upon arrival and departure.


Limitation of Liability

Safety and Damages
Latitude Champéry strives to provide a safe environment but accepts no liability in case of accidents due to misuse of equipment.


Force Majeure
In the event of unforeseen circumstances (bad weather, power outages, etc.), Latitude Champéry cannot be held responsible for any modification or cancellation of the stay.


Personal Data Processing

Collection & Use
Personal data is collected in compliance with GDPR, to manage reservations and improve our services.

Data may be used for client communication and sending newsletters. Clients may unsubscribe at any time.


Applicable Law and Jurisdiction

These terms and conditions are governed by Swiss law. Any dispute relating to their interpretation or execution shall fall under the exclusive jurisdiction of the courts of the canton of Valais.